Book it ourselves first. MMM is the last resort.
Customers mix these up. Know the difference so you can explain it in one sentence.
One company owns the whole move. Our people pack, load, drive and deliver. You talk to the same office from quote to delivery.
Best for: people who want one point of contact, firm dates and their stuff on one truck.
A national brand that works through local agents. Your load often shares a big trailer with other families' loads and gets a delivery window instead of a set day. The agent who loads may not be the one who delivers.
Best for: corporate relocations and very flexible timelines.
Sells the move, then hands it to whatever carrier takes it. The broker never touches your stuff. Low online quotes often come from brokers and can change once the real carrier shows up.
Watch for: big deposits, no truck or crew of their own, a quote given with no inventory.
They rent a truck or a pod and do the work themselves. Cheapest on paper. They pay for fuel, hotels and time off work, and they carry all the risk.
Offer: we load their rental or container, or we do it all with our one-way U-Haul plan.
| Customer says | Point them to |
|---|---|
| "We need to be in by a set date." Fragile, high value, or wants the same crew both ends. | Neon Giant, own truck on WA, OR, ID, MT, NorCal and Reno lanes |
| Farther than our truck lanes, but wants one company start to finish. | Neon Giant, one-way U-Haul |
| "We got a way cheaper quote online." | Ask who owns the truck. It's likely a broker. Sell dedicated truck, fixed dates, no hand-offs. |
| Price only, flexible on dates, and still walking after our quote. | MMM referral as the last resort |
| Wants to save money doing some of it themselves. | Offer labor only: we load their rental or container. |